Customer Services > Delivery

Tracking a Delivery

We do everything we can to get your purchases delivered on time every time, however a delay may happen if our stock record is incorrect or because one of our quality checks mean an item may be deemed unfit to send to you.

If you do not receive your order within the stated time frame then please contact Customer Services via the Contact Us page or telephone 01773 532694.

If you have not received your purchases within 30 days of the order date please contact us ASAP otherwise we cannot accept any responsibility for goods not received.

Collect In Store

We offer Collect in Store to the following areas (Free of charge unless otherwise stated):

UK Mainland
Scottish Highlands and Islands
Channel Islands*

*There is a charge (£10 for parts and accessories and £10 per bike) for store pick up in the Channel Islands.

Sorry, we do not offer Collect in Store to Northern Ireland, Ireland or overseas customers.

Overseas/International Delivery

Sorry, we do not ship to overseas destinations.

Available Delivery Areas

Raleigh UK offers direct home delivery to the following areas (free of charge for parts and accessories with a total order value above £49.99 and bikes with a total order value above £99.99):

UK Mainland†
Scottish Highlands and Islands‡
Northern Ireland and Channel Islands*

†For parts and accessories orders at £49.99 or under a £5.99 charge will apply, for bike orders at £99.99 or under a £5.99 charge will apply.
‡Scottish Highlands and Islands, Isle of Man and the Isle of Wight incur an additional charge (£10 for accessories and £10 per bike).
*There is an additional charge (£15 for parts and accessories and £15 per bike) for direct home delivery to Northern Ireland and the Channel Islands.

Collect In Store - Further Information

You will need to allow an extra 5 days on top of the times quoted above for your goods to arrive at your chosen Raleigh or Cyclelife store.

If you have ordered a bike then the store will need time to build the bike for you so that it is ready to ride.

When your bike is ready the store will contact you.

What happens if I am not in when my purchases arrive?

If you are not in when your purchases arrive a card will be put through your letterbox. This will give you details of the courier's local depot. You can then contact them to arrange a time to pickup from them or re-deliver to your door.

Dispatch Times

Direct Home Delivery

The home delivery service is the best possible service available to you.

Expected delivery times are as follows:

Place your order before 11.30am on any working day* and your purchases should be delivered within 2 working days.

Direct Home Delivery or Collect In Store

There are two delivery options available:

Direct Home Delivery - Direct home delivery means that your purchases will be sent direct to your door. If you choose to receive a bike using this method please note that it will not be fully assembled. You will be responsible for assembling and safety checking your bike. Full assembly instructions are available in the Downloads Section of this site.

Collect in Store - We understand that you may not want to assemble your bike and check it for safety on your own. We have a network of independent cycle shops across the country who are experts at setting up bikes. The professionals there will assemble your bike, check it and make sure it is set up, safe and ready to ride - All free of charge. When your bike is ready the store will contact you, on the email address or telephone number you have provided in the checkout, to arrange a convenient time for you to come in and collect your purchases.

For security reasons you must bring along your order confirmation before the retailer will let you take your purchases. The retailer will either stamp your confirmation or give you a dated receipt to acknowledge that your purchases have been collected. If you are unable to print off the confirmation you will be required to take the order number along with proof of identification.

Choosing a Delivery Option

You will need to enter the name of the person receiving or collecting the bike at this stage and the address if you have chosen home delivery.

You will now need to confirm your billing address. Your billing address must match the address to which your credit/debit card is registered.

We ask for a telephone number should we or your retail partner need to contact you (for example to tell you that your bike is ready for collection). We also ask for your email address to send your order and payment confirmation.

Non-Collection of Products

If you have ordered directly from us online and chosen the Collect in Store option we will notify you of the date that the goods will be ready in store for collection. We undertake to hold these goods for you for 30 days from the notified collection date. If after 30 days you have still not collected your goods then we are entitled to regard the contract for the goods as cancelled and we will have the right to dispose of the goods as we see fit.